Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@beats4hope.com. Please note that returns will need to be sent to the following address: 43575 Mission Blvd #204, Fremont, CA 94538 USA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@beats4hope.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@beats4hope.com.
Returns
Returns are gladly accepted for 14 days upon delivery. The item(s) must be returned in new condition in original packaging as you received it. We cannot exchange or refund items past 14 days.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase and contact us to coordinate the exchange.
Please do not send your purchase back to the manufacturer address
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval and process the refund immediately. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your institution may have a delay on processing, but we have no control of that.
Late or missing refunds
If you haven’t received a refund, then contact your credit card company to find out how long it takes to process the refund. Institutions can take up to nine business days to process. If you’ve done all of this and you still have not received your refund yet, please contact us
Closeout items
Only regular priced items may be refunded; unfortunately closeout items cannot be refunded.
Theft
You will receive an email when your item has been shipped and when your package has been delivered. Sadly, Porch Pirates exist and we cannot replace stolen items.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us along with a picture of the defect. Although we have awesome people in production, it could be possible that your image is tilted or there may be a flaw in the fabric. We are more than happy to make it right. Please send us an image of the flaw to beats4hope.com. Exchanges can happen the first 14 days upon arrival.
Shipping
To return your product, please ship to:
Beats 4 Hope, Inc, 43575 Mission Blvd, Suite 204, Fremont CA 94539, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $5, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Porch Pirates are real! Please make sure you add your email address during checkout and you will be notified when your package has shipped, with tracking and when the item was delivered. We are not responsible for replacing items taken post delivery.